Write user-centric content to help users easily navigate, understand, and make decisions to solve their problems
Closely collaborate with designers, UX researchers, product managers, and data partners to deeply understand user problems—then craft content that simplifies complex concepts into approachable and actionable experiences
Establish and streamline content creation, testing, review, feedback, and approval processes to align closely with the product development process
Develop UX writing guidelines specific to digital product experiences, prioritizing consistent voice and tone across user journeys and ensuring cohesion across offerings
Incorporate and implement content research to ensure resonance and understanding for our users, iterating and optimizing based on user feedback, performance metrics, and industry trends
Serve as an expert in user needs, goals, and behaviors
Provide leadership, direction, and mentorship to team members and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process
Contribute to a team, organization, and culture that is user-focused and data-driven, with a strong emphasis on research and client feedback

5+ years of experience writing content for complex software products, preferably in fintech or a related industry
A robust portfolio demonstrating a range of styles across multichannel products, backed by research-informed decisions
Proven ability to distill complex technical concepts into easy-to-understand content
Deep understanding of UX principles and user-centered content strategies
Knowledge of AP writing style and how to apply it to product content
Adaptable, empathetic, and solution-oriented
Strong leadership and collaboration skills, with the ability to confidently work with and clearly communicate with leads, directors, and above
Self-starter with the ability to effectively prioritize and manage projects to meet deliverables within agreed timeframes

Senior UX Content Designer

Key skills