Systems & Workplace Operations Specialist I

Role Overview

• Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required.
• Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective.
• Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates.
• Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records.
• Maintain hardware and software inventory data and ensure accurate tracking of company assets.
• Support the maintenance of IT documentation, guides and internal knowledge base content.
• Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues.
• Maintain workplace systems, access tools, inventory trackers and asset management logs.
• Support onboarding and offboarding for workplace equipment, access and facilities-related tools.
• Maintain accurate records, requests and approvals within workplace workflows and tools.
• Create, update and maintain documentation, process guides, dashboards and trackers.
• Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover).
• Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance.
• Support scheduling, coordination of requests and internal communications.
• Assist with ad-hoc procurement, operational and improvement projects as required.

Requirements

• 2+ years of administrative or operations experience, ideally supporting multiple functions.
• Tech oriented university degree is an advantage
• Strong organizational and multitasking skills with excellent attention to detail.
• Must have first-line IT Support experience
• Comfortable using tools like Google Workspace (Admin, Docs, Sheets, Slides), Slack, Notion and project management tools
• Familiarity with SSO tools like Okta or similar
• Familiarity with MDM tools like JAMF or Kandji and wider asset management
• Familiarity with procurement or finance systems (e.g., NetSuite, or Gatekeeper) is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle sensitive information with discretion.
• Ability to mitigate unforeseen problems creatively and effectively
• Prioritization and project management skills
• Very well-structured working style
• A positive attitude and the ability to work in a high-paced environment.
• Comfortable working within tight timelines, and the ability to be flexible.
• Must enjoy learning new things.
• Comfortable working cross-functionally, collaborating effectively with internal stakeholders across departments.

Tech Stack

• Jamf

Benefits

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals