Cloud Operations Engineer

Forescout Technologies Inc. is a cybersecurity company dedicated to protecting critical infrastructure from cyberattacks. As a Cloud Operations Engineer, you will manage the operational health of their cloud platforms, support federal and commercial customers, and collaborate with internal teams to ensure service reliability and customer success.

Responsibilities:

• Operate and support Forescout’s Azure-based cloud platforms, ensuring availability, reliability, and performance for multi-tenant SaaS workloads
• Perform active monitoring and operational sanity checks using dashboards, alerts, and health signals; analyze trends to determine when action or escalation is required
• Respond to production incidents and service requests, following documented runbooks, escalation paths, and compliance requirements
• Triage, investigate, and manage operational tickets in Jira, ensuring accurate documentation and handoff between shifts
• Execute approved operational actions (manual or automated) in accordance with security, change-control, and compliance constraints
• Learn and support Forescout products and services deployed in cloud environments, with an emphasis on federal (FedRAMP) customer deployments
• Provide technical product support for external federal customers, including troubleshooting, issue analysis, and coordination with engineering or product teams
• Participate in customer-impacting incident resolution, ensuring timely communication, clear status updates, and documented outcomes
• Support product-related operational tasks such as tenant health, configuration validation, log visibility issues, and service behavior in production environments
• Act as an operational support partner for internal customers, including Sales, Sales Engineering, Customer Success, and account teams
• Assist internal teams with cloud-related and product-related requests, investigations, and customer escalations across both commercial and federal environments
• Collaborate closely with Cloud Architecture, DevOps, Security, Compliance, Product, and Support teams to resolve issues and improve operational readiness
• Contribute to the creation and continuous improvement of runbooks, operational documentation, and support workflows to reduce tribal knowledge and improve consistency
• Operate within FedRAMP/FastRAMP boundaries, adhering to access controls, audit requirements, and security procedures
• Participate in on-call or after-hours coverage as required to support production workloads and customer-impacting events

Requirements:

• U.S. citizenship (required for federal programs)
• 5+ years of experience in Cloud Operations, Production Support, DevOps, SRE, or Technical Support roles supporting live environments
• Hands-on experience supporting Azure-based cloud services in production
• Ability and willingness to learn and support SaaS products, not just underlying infrastructure
• Experience troubleshooting customer-impacting issues, including working directly with internal or external customers
• Familiarity with incident response, ticket-based workflows, and operational handoffs
• Solid fundamentals in Linux, containers, and basic networking
• Strong communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
• Experience supporting federal customers or regulated environments (FedRAMP, SOC 2, ISO, etc.)
• Prior exposure to customer-facing support, escalation management, or technical account support
• Familiarity with Kubernetes operations, monitoring/alerting systems, and operational tooling
• Experience working with Sales, Sales Engineering, or Customer Success teams to support customer deployments or issues
• Relevant certifications (Azure Administrator, Azure Architect, ITIL, CKA/CKAD) are a plus but not required