About this role

Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
Remediates system issues
Performs reporting and analysis to identify risks and trends
Assists with process and procedure updates in line with business changes
Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
Records retention execution

1 year current experience in ATM/Debit Fraud Claims
Working knowledge of Regulation E
Experience in Billing Disputes Claims research and resolution
Must be self-motivated and a role model of Bank of America's Values
Customer centric approach to problem resolution
Must work well in a team environment and independently
Strong ownership skills
Strong and positive work ethic following Bank of America's Core Values
Must be flexible and adapt quickly to change
Ability to multi-task and meet performance goals
Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel, and Word
Excellent written and oral communication skills
Strong analytical skills and experience with data management and reporting
Strong collaboration and partnering skills; ability to work across functions and partner

Operations Support Lead II – ATM/Debit Fraud Claims

Key skills