Collaborations Operations System Administrator – SharePoint

Role Overview

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
• Manage and support infrastructure applications and related data repositories on a day to day basis
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
• Apply applicable information security procedures to maintain compliance across infrastructure applications
• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
• Documentation of root causes and implementation of remedies to prevent future incidents.
• Installs, configures and troubleshoots Application(s) used to support IT Services
• Acts as third level resources for Collaboration application(s)
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
• On-Call support responsibilities (coverage nights & weekends)
• Major incident triaging

Requirements

• 5+ years’ experience with Microsoft SharePoint (Subscription Edition & SP Online) & OneDrive for Business & Teams
• 5+ years Microsoft PowerShell and scripting technologies
• Experience with monitoring technologies (Splunk, SCOM, Dynatrace & Catchpoint)
• Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
• Experience with virtual platforms (client and server) and Microsoft Office products
• Capable of working effectively under a high pressure and demanding work environment
• Proven experience in problem identification, troubleshooting and resolution
• Excellent written and verbal communication skills
• Ability to effectively interface with key software/hardware partners such as Microsoft, Kaltura, Intralinks, etc.
• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM/Service Now application toolset

Tech Stack

• ITSM
• Splunk
• SQL

Benefits

• Discretionary incentive eligible
• Annual discretionary award based on individual performance
• Industry-leading benefits
• Access to paid time off
• Resources and support for employees