Serve as the day-to-day Salesforce System Administrator: manage users, roles, profiles, permission sets, and data access
Configure declarative Salesforce features: page layouts, record types, validation rules, workflows, Process Builder / Flow, approval processes
Build and maintain reports, dashboards, list views to support business users
Assist in data import, export, cleansing, deduplication, and data integrity tasks
Handle user support queries — troubleshoot issues, escalate when needed, assist with training & documentation
Maintain system health: monitor storage, system limits, logs, audit trails
Participate in release cycles: testing, sandbox maintenance, change sets, deployments
Work with stakeholders (sales, marketing, operations) to translate business requirements into configuration solutions
Document configurations, processes, changes, and create user guides / training materials
Stay current on Salesforce releases and help adopt new features / best practices

Salesforce Administrator Certification
Strong interest in CRM platforms and business process automation
Strong understanding of Salesforce CPQ (Configure, Price, Quote)
Basic understanding of relational data modeling, objects, fields, relationships
Hands-on experience with declarative Salesforce tools (Flows, validation rules, reports & dashboards)
Good analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication skills
Willingness to learn and grow — adaptability, curiosity, and attention to detail

Salesforce System Administrator

Key skills