Key skills
LeadershipCommunication
About this role
Role Overview
- Oversee and support process delivery
- Manage daily performance of Production Specialists
- Resolve technical escalations and develop team skills
- Provide technical support and guidance
Requirements
- 10+ years of experience in a training or leadership role
- Technical knowledge in relevant industry
- Excellent communication and problem-solving skills
- Ability to provide mentorship and conduct training sessions
- Knowledge of performance metrics and SLAs