Remote Engineer - ICPMS or GCMS Technical Support

Agilent Technologies inspires and supports discoveries that advance the quality of life. They are seeking a Remote Engineer to provide post-sales technology support and technical services to customers, utilizing remote diagnostic capabilities and ensuring timely problem resolution.

Responsibilities:

• Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
• This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions
• May support 3rd party products and occasionally visit customer site
• Leverages post sales interactions with customers to probe and qualify further revenue opportunities
• May book transactional sales opportunities and provides highly qualified leads to sales
• There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes

Requirements:

• Bachelor of Science Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent
• Typically 4+ years relevant experience with ICPMS or GCMS technologies
• Logical troubleshooting skills
• Excellent verbal and written communication skills
• Shift will be for Pacific time zones - 8 am to 5 pm Pacific
• 4+ years practical experience using or supporting ICPMS and GCMS technologies preferred
• Experience with 21CFR compliance software a plus