Receives and reviews documents for accuracy, such as dates, times, location, counts and related information; applies a basic understanding of transportation and service operations.
Utilizes databases, logs, and other sources to locate and verify information; information is usually more routine and accessible.
Reviews or prints and prepares forms, labels, and related documents to ensure timely awareness for processing.
Tracks information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
Responds to internal and external customer questions, provides information and escalates needs as required.
Ensures compliance with company policies and procedures and a safe and effective work environment.
Assists with identifying potential operational or service concerns, notifies appropriate co-workers and assists with resolving.
Develops and maintains excellent customer service to internal and external customers at all times, such as working collaboratively, providing timely communications and instruction and assisting with operations as necessary.
Performs other duties as assigned.

High School graduate or GED preferred
Two years of office experience in a logistics/transportation environment preferred
Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications
Ability to enter, review and verify documentation and information
Ability to prepare logs, reports and documents
Knowledgeable of customer service principles and practices
Understanding of operational and support principles and practices in a related supply chain environment
Capable of operating in a fast pace environment and in both a team and individual contributor environment
Ability to communicate with co-workers to provide and receive direction.

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform offering discounts on gym memberships, retail, travel, car and hospitality brands
Pet insurance

Supply Chain Operations Specialist II

About this role