About this role

Build and guide a team of CRM professionals
Leverage profound knowledge and expertise in CRM systems for successful implementation projects
Foster a partnership with Microsoft to capitalize on growth opportunities
Identify and seize opportunities to engage with clients and cultivate new relationships
Deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions

Consulting and/or operational experience
Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
Leadership qualities and the ability to be recognized as a subject matter expert
Project management and project planning skills
Clear and articulate written and verbal communication skills
Good facilitation, delivery skills, presentation and report writing skills
Effective leadership and people management skills
Ability to develop and manage senior-level relationships
Ability to work on multiple projects, meet deadlines and manage stakeholder expectations
A demonstrated commitment to valuing differences and working alongside diverse people and perspectives

Microsoft Dynamics 365 CRM Delivery Lead, Director

Key skills