Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis.
Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development
Establish and own the end-to-end intake strategy for the customer and partners
Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders
Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity.
Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery.
Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes; provide executive-ready reporting.
Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness
Requirements
Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy (Required)
2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination.
Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders. (Required)
Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests. (Required)
Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution. (Required)
Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability. (Required)
Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure. (Required)
Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness. (Required)
People Leadership: Experience hiring, coaching, and performance-managing teams; establishing service discipline and building capability in a fast-moving environment. (Required)
Financial & Billing Governance: Experience ensuring intake decisions translate into accurate billing, tracking, and reporting; comfortable partnering with Finance on controls and revenue integrity. (Required)