Execute an end-to-end global strategy and process execution focused on labour management, time recording and absence management
Lead execution efforts through a global team to support the administration of a standardised system, processes and policies
Participate in the requirements associated with of the global UKG WFM application and making sure it meets the operational and compliance needs
Be the foremost Business expert on the system functionality to be able to address any business requests for enhancements or changes
Drive the Governance for overall design, deployment and maintenance of the selected WFM solutions
Complete design sessions leveraging re-engineering tools and methodology to optimize the process and system configuration
Advise business users in the most effective use of the application
Collaborate with IT to translate business requirements into technical solutions/plans
Provide Tier 1 ownership for end user support, resolving inquiries and issues
Develop SLAs and dashboard to track process performance
Communicate updates, systems and business changes to stakeholders as needed

Level 8 Bachelor’s degree with a minimum of 7 years of relevant experience in Timekeeping and/or payroll processes or advanced degree and a minimum of 5 years of relevant experience in Timekeeping and/or payroll processes
Strong track record with executing system implementations and projects
Comfortable and effective in managing stakeholders across diverse global environments
Possess strong analytical skills to critically evaluate information
Able to work effectively both independently and as part of a team
Must be focused, goal driven, accountable, and exhibit significant attention to detail
Foster strong cross-functional relationships and ensure clear communication of objectives, deliverables, and milestones
Demonstrated ability to communicate complex concepts clearly and effectively to cross-functional teams, leadership, and stakeholders
Experience with UKG Workforce Management Pro technology is beneficial.

Senior HR Program Manager – Workforce Management

Key skills