Own and continuously refine the product backlog for one or more digital products (e.g. quotation portals, e‑procurement integrations, self‑service, Salesforce features, AI tools)
Write clear user stories, acceptance criteria and epics, reflecting business rules, edge cases and regulatory constraints
Prioritize backlog items based on business value, user impact and technical feasibility, in alignment with the Digital Product Manager and stakeholders
Support sprint planning, backlog grooming, daily stand‑ups and sprint reviews, ensuring clarity and alignment for engineering teams
Work closely with Commercial, CX, Operations, Finance, Supply Chain and Customer Service to deeply understand processes and pain points
Spend time in the field (customers, distribution centers, internal operations) when needed to refine requirements and validate solutions
Translate business language into technical specifications that are understandable for development teams
Help identify, refine and specify AI and GenAI features (e.g. quotation robots, email classification, recommendation engines, predictive scoring)
Work with Data, IT and vendors to ensure that AI use cases are well‑defined, testable and integrated into user flows
Collaborate with UX Designers to ensure user stories reflect UX requirements and usability standards
Participate in UAT, demos and validation with business stakeholders, ensuring that delivered features meet expectations and regulatory requirements
Support defect triage, prioritization and resolution
Monitor product and feature performance (usage, errors, adoption, cycle times) together with the Product Manager and Data team
Use feedback and data to propose backlog improvements and refinements
Contribute to post‑implementation reviews and continuous learning loops
Maintain updated documentation of requirements, flows, rules and dependencies
Support preparation of materials for steering committees, status reports and executive updates
Requirements
Bachelor’s degree
Fluent in English level
Fluent in Spanish level
Six years of experience as Product Owner, Business Analyst, Digital Analyst or similar, preferably in digital transformation or CRM/e‑commerce/portal projects
Strong experience writing user stories, acceptance criteria, process flows and functional specifications
Familiarity with Salesforce and/or other enterprise CRMs, and digital channels (B2B/B2C portals, e‑commerce, e‑procurement, self‑service)
Experience collaborating closely with engineering/IT teams in Agile environments (Scrum, Kanban, SAFe or similar)
Ability to understand end‑to‑end business processes (quotations, order‑to‑cash, pricing, approvals) and translate them into system behaviors
Exposure to AI / GenAI use cases as part of product requirements is advantageous
Benefits
A competitive Salary and flexible Benefits Package
Health insurance
A commitment to our employees lives at the core of our values
A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage