Sales & Lead Management Specialist

Role Overview

• Rapid Lead Conversion: Respond to new ad leads (Meta) via phone and SMS within hours of submission to maintain high engagement and conversion rates.
• Appointment Setting: Conduct initial consultations over the phone to qualify prospects and secure firm appointments for in-person med spa services.
• Omnichannel Communication: Manage and respond to client emails and direct messages, ensuring a seamless and responsive communication loop.
• Product Knowledge: Provide accurate, professional information regarding med spa services, procedures, and clinic protocols to prospective clients.
• Lead Tracking & Records: Maintain meticulous records of all lead interactions, follow-up attempts, and conversion statuses within the company’s tracking system.
• Inquiry Management: Proactively monitor all communication channels to ensure 100% response rates and zero missed opportunities.

Requirements

• Fluent English Proficiency: Excellent verbal and written English skills are required to communicate effectively with the Houston-based clientele.
• Sales or Appointment Setting Experience: A proven track record in sales, lead nurturing, or high-volume appointment setting.
• Communication Excellence: Strong interpersonal skills with the ability to build rapport quickly over the phone.
• Self-Management: Highly organized with the ability to work independently and manage time effectively in a remote environment.
• Bilingual Skills: Proficiency in Spanish is a significant advantage given the Houston, Texas demographic.
• Industry Background: Previous experience in the med spa, beauty, or wellness industry is highly preferred.
• CRM Experience: Familiarity with lead management software and digital communication tools.