Key skills
CommunicationNegotiationSales
About this role
Role Overview
- Handle inbound customer service and sales calls to identify customer needs, answer questions, complete procedures, and offer products and/or services;
- The agent must identify the customer's needs and provide a practical, objective solution following product/service procedures;
- Sales of products and services;
- Specific technical tasks: Call center work offering voice or data telephony services or products, including service packages for residential or mobile phone lines, data packages, broadband and fiber services;
- Use systems to record interactions and carry out service-related tasks.
Requirements
- Minimum 18 years of age;
- High school diploma (complete);
- Strong verbal communication and persuasive ability;
- Negotiation and persuasive argumentation skills;
- Basic computer and typing skills;
- Availability to complete online training;
- Must have a computer or laptop to complete the training;
- Availability to work on-site at the Feira de Santana unit;
- Preferably live near the Atento unit in Feira de Santana.
Benefits
- Transportation voucher;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Daycare assistance / Special needs child allowance / Babysitting assistance / School transportation allowance;
- Product discounts;
- Dental assistance;
- Telemedicine;
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.