Key skills
SaaSSalesforceCommunicationCustomer Success
About this role
Role Overview
- Monitor and Optimise Team Performance
- Lead Collaborative Team Meetings
- Coach and Develop Team Members
- Oversee Day-to-Day Operations
- Drive Departmental and Organisational Goals
- Foster Team Growth and Talent Development
- Champion Process Improvement
- Measure customer satisfaction and loyalty
Requirements
- Proven background with 6+ years in the security or SaaS industry
- At least 3+ years of demonstrated success in building and leading high-performing teams
- Adept at managing internal projects, resolving escalations
- Passionate about uncovering customer needs through strong, open-ended questions
- Skilled at partnering with internal teams to align on goals and solutions
- Strong communication and interpersonal skills
- Quick to adapt to new environments
- Experienced with Salesforce, Gainsight, and other Customer Success tools
Benefits
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment