You will work with our clients on administrative management and client relations for our Bureau Veritas Certification subsidiary.
Your role is to ensure end-to-end management of the client relationship in the back office.
Manage the opening and tracking of client contracts autonomously.
Handle customer disputes with professionalism and responsiveness.
Prepare and organize administrative files to ensure compliance.
Ensure effective communication between internal departments and clients.
Contribute to the continuous improvement of administrative processes.

You are studying for a diploma from high school (Bac) to Bac+3 in SME/SMI management, administrative management, commercial relations or an equivalent field.
You are comfortable with administrative tasks.
Your attention to detail and organizational skills enable you to process client files efficiently.
You are proficient with Microsoft Office.
You can manage priorities effectively.
You have strong interpersonal skills.

Company-provided vehicle with no employee contribution (for field positions) or 50% reimbursement of public transport costs (business travel paid by the company)
Meal benefits: restaurant vouchers, on-site catering or a meal allowance (for field positions)
Employee profit-sharing and incentive schemes
Collaboration with industry experts and participation in internal events
A human-sized team, regular support and structured mentorship
Strong values: Innovation, Inclusion, Integrity
Possibility of permanent employment (CDI) depending on career objectives and available opportunities
Internal mobility encouraged

Customer Relationship Back-Office Specialist – Apprenticeship

Key skills