Revenue Operations Manager

Role Overview

• Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
• Partner with CS leadership on key programs such as onboarding + implementation operations, renewals forecasting + retention strategy, customer health scoring + risk identification, capacity planning + segmentation + coverage models
• Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.)
• Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
• Build partner ops foundations: process, tracking, attribution, reporting, and system support
• Partner with the Head of Partnerships to define partner lifecycle stages and success metrics, operationalize partner onboarding and activation, measure partner contribution to pipeline, revenue, and expansion
• Improve partner channel visibility through clean data, reporting, and business-ready dashboards
• Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
• Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
• Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
• Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions
• Build structured analysis to answer questions regarding customer loss, adoption and retention by segment, partner revenue outcomes, and cycle times.
• Develop business cases for operational changes and influence leadership decisions using data
• Leverage AI to build new workflows and augment existing processes

Requirements

• 3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
• Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
• Proven ability to build operations "from scratch" — not just maintain existing systems/processes
• Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
• Strong ability to translate insights into action: recommendations, process changes, and system improvements
• Experience designing scalable workflows for renewals and customer lifecycle management, partner operations / channel motions, cross-functional GTM handoffs.
• Strong communication skills and ability to drive alignment across stakeholders
• Experience in high-growth B2B SaaS environments
• Experience working with Salesforce and/or GTM tooling ecosystems.

Benefits

• Competitive salary
• Equity opportunity
• Flexible work arrangements
• Professional development opportunities
• Health insurance
• Generous paid time off