Business Operations Manager, Incubation

Role Overview

• Support the Sr. Director of Incubation, ENA, in managing relationships with portfolio companies and partner incubators.
• Maintain JFORCE and other systems with up‑to‑date portfolio data and milestone progress.
• Track and report on partner incubator portfolios and drive SME engagement.
• Ensure incubator agreement obligations are met; oversee onboarding, offboarding, contracts, and internal tools.
• Lead end‑to‑end design, development, launch, and iteration of a virtual engagement program serving ENA and cross‑regional audiences.
• Define program strategy, goals, target audiences, roadmap, and KPIs.
• Create content frameworks and engagement flows (live events, on demand content, workshops, cohorts, community forums) and design participant journeys and personalization tactics.
• Plan and execute virtual events and webinars and deliver networking and investor engagements in partnership with the Sr. Director of Incubation, ENA.
• Lead budgeting, forecasting, and site P&L management to meet financial targets and ensure healthy cash flow.
• Integrate cash flow and income impacts into business decisions; drive operational efficiencies to meet 2026 targets.
• Ensure timely membership fee collection, non‑PO expenses, manage payment terms, and maintain 100% financial compliance.
• Oversee payment processing and financial forecasting to support business planning.
• Implement and maintain policies, procedures, processes, and governance controls to ensure efficient, effective, and compliant operations (including HCC and audit requirements).
• Define, track, and enforce process controls; monitor KPIs and adjust controls to meet objectives.
• Develop and apply IT‑based systems and analytics to analyze datasets, forecast inquiries/applications, and support decision‑making.
• Resolve data issues across systems to ensure timely, accurate reporting; improve data capture and long‑term sustainability of processes.
• Define critical success factors and KPIs; build dashboards and produce routine and ad‑hoc reports, trend analysis, and root‑cause insights; translate findings into actionable recommendations.
• Capture feedback from startups and stakeholders; assess competitor incubator programs and market trends.
• Use data and analytics to propose and implement initiatives that leverage technology to streamline processes, increase efficiency, and strengthen accountability.
• Build and maintain strong relationships with portfolio companies, partner incubators, and internal operational leaders; align activities to stakeholder goals.
• Collaborate with internal teams to assess and prioritize opportunities and manage operational components of third‑party partnerships in ENA.
• Proactively engage with cross‑regional teams and represent the program at external events as required.

Requirements

• Minimum of a bachelor's degree in business, finance, or a related field is required.
• Minimum of 5-8 years in the life sciences industry, including at least 5 years in business development, sourcing, and data management.
• Advanced proficiency in MS Excel (Macros, Pivot Tables, VLOOKUP, PowerPivot) and experience with Power BI.
• Advanced proficiency in MS PowerPoint.
• Familiarity with Salesforce is required.
• Strong analytical and problem-solving skills with the ability to generate actionable insights through data visualization.
• Keen attention to detail and a proactive approach to investigating anomalies.
• Preferred experience in project/process management, vendor management, and budget oversight.
• Excellent written and verbal communication skills with a collaborative mindset.
• Self-motivated, adaptable, and able to prioritize effectively in a fast-paced environment.
• Strong leadership and independent thinking skills.

Benefits

• medical, dental, vision, life insurance
• short and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension)
• savings plan (401(k))
• long-term incentive program
• Vacation –120 hours per calendar year
• Sick time
• 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time
• up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year