Own and grow a portfolio of strategic publisher accounts, with accountability for retention, product rollout, and overall customer satisfaction.
Act as a trusted advisor to publishers, providing strategic guidance on monetization, optimization, and long-term growth opportunities.
Lead regular optimization sessions and business reviews to drive performance improvements and secure renewals.
Support commercial negotiations and renewal processes.
Manage and develop Publisher Growth Account Managers, including performance management, coaching, and career development.
Establish best practices, playbooks, and scalable processes for publisher optimization, renewals, and ongoing account management.
Ensure consistent, high-quality execution across all publisher accounts.
Partner closely with Growth, Product, Support, Sales, and Operations to align publisher strategy with company objectives.
Assist in budgeting, forecasting, and capacity planning related to publisher growth and retention.
Contribute to revenue forecasting and pipeline visibility for publisher-driven revenue streams.
Act as the escalation point for complex publisher or internal issues.

8+ years of experience in account management, customer success, or partnerships, including 3+ years in people management.
Proven success driving retention, renewals, and growth across strategic or enterprise accounts.
Experience in digital publishing, ad tech, media, or SaaS platforms.
Strong data fluency with the ability to translate insights into optimization and growth actions.
Excellent cross-functional leadership, communication, and stakeholder management skills.
Communicates fluently in English; additional languages are a plus.
Holds a Bachelor’s degree; an MBA or equivalent experience is a plus.

Senior Manager – Account Management

Key skills