Manage key Customer Relationships acting as a strategic partner to identify and communicate value.
Manage the Instructure customer experience for all customers within your territory
Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
Act as liaison between the customer and Instructure
Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets.

Requires a Bachelor's Degree or of 4+ years of Account Management experience.
A strong understanding of Customer Success and why the position exists in SasS.
Strong organizational skills, demonstrated follow up and follow through.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Customer-facing background within the software industry.
Demonstrated ability to solve problems and seek solutions.
Higher education industry experience and knowledge preferred

Competitive compensation, plus all full-time employees participate in our ownership program
because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Senior Customer Success Manager, Business and Government

Key skills