Senior Payroll Delivery Associate

Role Overview

• Independently process end-to-end payroll to ensure delivery according to the agreed processing calendar(s) and KPIs, and/or independently perform data management or customer service activities as per the agreed calendar and KPIs.
• Support statutory and year-end reporting according to agreed calendar(s) and KPIs.
• Use payroll expertise to advise on client queries/issues and maintain a strong understanding of country-specific legislation and tasks.
• Support and provide knowledge transfer to Apprentices and/or Associates on data management or customer service activities.
• Ensure tickets and calls are responded to within SLA timescales and to a high standard.
• Support system maintenance testing.
• Liaise and transact with third parties.
• Complete SOC controls on time with the necessary evidence.
• Support and contribute to root cause analysis to ensure details are accurate and propose feasible preventive measures to limit reoccurrence.
• Conduct knowledge transfer sessions and ensure the audience understands and can put information into practice.
• Maintain DWIs to ensure processes are up to date and reflective of the service.
• Report all system issues/defects correctly and log tickets with the necessary details and evidence so Application Services and/or Products can investigate.
• Highlight to the Service Manager any deviations from the standard scope of service.
• Recognize and handle sensitive and confidential information appropriately.
• Complete time recording accurately and on time.
• Adhere to STRADA security standards.
• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Stay up to date with all STRADA HR announcements and communications.
• Build strong relationships with all relevant lines of business where appropriate.
• Update internal stakeholders, when needed, in a timely and accurate manner.
• Participate in projects and activities as assigned.

Requirements

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
• Flexibility to support a global, fast-paced environment.
• Attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated with a willingness to learn.
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education and experience.
• 2–3 years of relevant experience administering payroll or Health & Welfare/Benefits in an HR consulting, HR outsourcing, or corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft preferred.
• Experience working with HR and payroll data.

Benefits

• Health coverage.
• Wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning and development opportunities.