Key skills
Sales
About this role
Role Overview
- Responsible for developing and maintaining positive customer relationships
- Ensuring customer satisfaction regarding order taking, product, pricing, deliveries, and overall service
- Contacting current customers and identifying new products and potential up-selling
- Responding to and processing incoming calls and orders
- Opening new accounts
- Developing customer base and sales leads by making cold and warm calls
- Entering orders into system
- Maintaining knowledge base on current products and learning new products
- Identifying products required by customers that may not be stocked by the Company and sourcing them
- Providing pricing quotations, follow-up on quotes and technical support on products
- Purchasing for direct orders and doing counter sales
- Shipping & receiving
- daily verifying orders and filling in if the shipper/receiver is absent
- Responsible for credits/debits, returns, and troubleshooting freight problems
Requirements
- High School Diploma required
- Post Secondary courses in Sales and/or Marketing preferred
- Knowledge of Microsoft Office required
- 3 years related experience
- Product knowledge or industry experience preferred.
Benefits
- Competitive salary, plus a full set of benefits
- Medical, Dental, Vision, Health Spending Account & RRSP matching
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- Career path
- Company paid Life Insurance
- Employee paid disability