Collects carrier/provider details: Creates LOA’s, coordinates execution between parties, validates finalized copies.
Manages data collection, status tracking, and communications regarding: LOAs, Accounts/FANs, Carrier Portal Access, Credential logging
1Password, Paper invoice conversion, PO box redirection, Invoice Collection Configuration for standard allocation/audit/reconciliation/ rules.
Leads the efforts and configures the below w/ coordination with the Invoice Team: Initial invoices upload, Audit/Reconciliation, Data/Mappings validation, Optimization + presents results + coordinates the implementation, Fulfilment tasks/catalog/API configuration.
Participates in customer UAT
Assists operational onboarding manger in the creation of documentation of operational processes established during onboarding for Operations team (Optimization, Fulfillment, Audit/Reconciliation/Cost Allocation)
Participates in operational go-live readiness sign-off

2yrs+ experience as a project manager or similar function
Bachelor's Degree in appropriate field of study or equivalent work experience
Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies is highly valued.
ServiceNow experience a plus

Client Onboarding Manager

Key skills