Act as a Solutions Architect for active strategic clients;
Partner with Sales/Account Managers to drive account evolution;
Map clients' business processes;
Identify bottlenecks, inefficiencies, and operational risks;
Analyze the current usage of contracted solutions;
Diagnose functional gaps and opportunities for improvement;
Design integrated solution architectures combining products, services, and customizations;
Structure proposals for new features and projects;
Translate business demands into functional requirements;
Participate in technical and strategic presentations for clients;
Advise clients on the optimal use of existing tools;
Lead diagnostic meetings focused on logistics and tax processes (Inbound);
Map pain points, AS-IS scenarios, and clients' TO-BE expectations;
Support the Sales team in building the value proposition, scope, and functional fit;
Deliver functional demonstrations of the solution when necessary;
Engage with technical and consulting teams to validate scope, assumptions, and limitations;
Act in a consultative manner, ensuring alignment between client needs and the proposed solution.

Experience in Solutions Architecture, Systems Consulting, Technical Pre-Sales, Technical Customer Success, or related areas;
Experience with B2B projects and enterprise solutions;
Strong knowledge of logistics and tax processes, especially inbound (physical and tax receiving);
Experience with Electronic Tax Documents (NF-e, CT-e, NFS-e, MD-e, DOC-e);
Strong business process analysis skills;
Experience in requirements gathering (business/functional requirements);
Systemic understanding of platforms and digital ecosystems;
Ability to translate business problems into structured solutions;
Clear communication with technical and executive stakeholders;
Experience with CRM and management tools.

Solutions Architect – Post-Sales & Expansion

Key skills