Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
Act as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client
Respond to client communications and support the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved
Ensure the list of renewable IT subscriptions with VC3 is accurate
Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them
Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

3+ years of solid business experience; technical Account Manager experience preferred
1+ years working in an IT industry company or technical experience
Experience with municipal clients/leaders a strong asset
Bachelor’s degree or equivalent real-world experience
Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.
Skilled in Business Analysis, Data Analysis, Relationship Building, and Consultative Selling
Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
Own It
You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious
You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One
You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

Well-being & Support
Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

IT Account Coordinator

Key skills