Manage inbound lead activity with urgency and discernment, qualifying leads against defined criteria while identifying true buying intent and uncovering underlying needs
Engage inbound prospects via phone, email, and web channels, using structured messaging frameworks while applying sound judgment to determine appropriate next steps
Adhere to established SLA standards and response time expectations while maintaining high-quality, personalized engagement
Triage leads strategically — identifying when to route, when to nurture, and when to elevate opportunities — ensuring alignment with established lead management processes
Accurately document activities, qualification outcomes, and insights in Salesforce to support clean data, reporting accuracy, and seamless sales handoff
Utilize Salesloft sequences and automation effectively while recognizing when personalization or deviation is required to move a lead forward
Identify trends, recurring themes, and customer challenges from inbound conversations and share insights with Marketing and Sales to improve lead quality and messaging alignment
Leverage daily KPIs and performance metrics to evaluate effectiveness, identify opportunity gaps, and demonstrate areas of growth or optimization
Develop and iterate on response templates and sequences to improve efficiency, without sacrificing engagement quality
Maintain and deepen knowledge of Teaching Strategies’ platform, value proposition, customer personas, and market landscape to confidently articulate value and uncover needs
Demonstrate initiative in refining workflows, identifying process improvements, and contributing to best practices for inbound lead management
Requirements
Demonstrated critical thinking skills and the ability to determine next best action within a structured process
Strong verbal and written communication skills with the ability to engage confidently with school leaders and education professionals
Naturally curious with strong listening skills and the ability to synthesize conversations into actionable insights
Ability to follow defined qualification frameworks and SLAs while maintaining flexibility and good judgment
Highly organized with the ability to prioritize, adapt, and manage multiple inbound channels
Comfort working with CRM systems, sales engagement tools, and performance metrics
Experience or strong interest in education, edtech, early childhood programming, or private childcare
Experience with Salesforce or other CRM systems (not required, but highly valued)
Experience with Salesloft or other Sales Engagement Platforms (not required, but highly valued)
Bilingual (English/Spanish) is preferred
Familiarity with Teaching Strategies solutions and products
Benefits
Competitive compensation package
Employee Equity Appreciation Program
Health and wellness insurance benefits
401k with employer match
Flexible work environment
Unlimited paid time off (which includes paid holidays and Winter Break)
Paid parental leave
Tuition assistance, professional development, and opportunities for career growth
Best in class technology equipment for every employee
Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field