Work flexibly across the different service teams to provide administrative assistance
Assist with account and employee onboarding and offboarding processes
Respond to internal account requests from Client Services and Payroll departments
Respond to all external inquiries in a timely and solutions-based manner
Generate Client Reports
Create and maintain workflow documentation for Client Services department
Coordinate client contact and invoicing updates
Provide coverage across the teams as needed
Perform other duties as assigned in support of key business and department objectives

High school diploma or equivalent. Some college experience is preferred
Proven passion for providing exceptional customer service
Experience in the retail and/or food & beverage industry is a plus
Minimum 1 year of customer service experience
Strong analytical and problem-solving skills
Excellent client service skills and professional demeanor
High degree of organization and attention to detail
Strong oral and written communication skills, particularly the ability to communicate to a wide range of audiences
Ability to maintain confidentiality and exercise discretion
Working knowledge of Microsoft Office (Word, Excel, and Outlook) and Google Workspace. Netsuite and Great Plains experience is not required, but preferred.

Company-sponsored medical, dental, and vision plan for employees and their dependents
401(k) participation after 3 months of continuous service
Wellness program
Learning development program
Life insurance
Long-term disability coverage
Charitable contribution matching
Volunteer time off
Employee assistance program
Daily catered meals for team members based in the San Diego office
Weekly massages
Onsite fitness center
Fully stocked pantry
Happy hours
Free parking

Client Services Coordinator

Key skills