Healthcare Virtual Assistant – Prior Authorization Support

Role Overview

• Assist with coding patient visits at the end of each day
• Help organize and support clinical documentation for patient visits
• Review documentation to ensure accuracy and completeness
• Submit prior authorization requests to insurance providers
• Track authorization status and documentation requirements
• Send specialist referrals
• Coordinate referral documentation
• Research and locate appropriate specialist providers when necessary
• Review and input laboratory results into the system
• Maintain accurate clinical documentation and patient records
• Assist with organizing patient charts and documentation
• Provide general administrative support to reduce the provider’s workload
• Identify and flag potential claim issues or denials for provider review
• Make occasional phone calls related to referrals or administrative coordination

Requirements

• Healthcare background preferred (nursing, medical assistant, clinical support, or similar)
• Prior virtual assistant experience preferred
• Familiarity with medical billing and coding concepts helpful but not required
• Medical license or certification not required
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Ability to review documentation carefully and identify missing information
• Comfortable assisting with visit documentation and coding preparation
• Experience with submitting and tracking authorization requests
• Ability to manage multiple tasks and patient records efficiently
• Comfortable completing tasks without constant supervision
• Clear and professional communication with healthcare offices and providers
• Comfortable working within electronic health record systems (Charm preferred)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.