Key skills
CommunicationTime ManagementNegotiationAccount Management
About this role
Role Overview
- Manage relationships with schools (active listening)
- Orchestrate problem resolution with internal and external stakeholders
- Account expansion (cross-sell and upsell)
- Proactive account management and coverage
- Low-touch actions to ensure account coverage
- Time management for reactive work due to a high daily volume of support tickets
Requirements
- Strong time management and prioritization skills
- Experience operating in unstructured environments to enable scalable action
- Ability to adapt to frequent organizational changes
- Communication: active listening and clear communication; ability to be constructively challenging and proactive with the team to drive scalable initiatives without compromising quality
- Strong negotiation and client relationship skills (handling expansion, renewals, churn prevention, and account relationships)
Benefits
- Meal allowance and/or meal voucher
- Health and dental insurance
- Transportation allowance
- Extended maternity and paternity leave
- Childcare assistance
- Health and wellness support: partnerships with Wellhub and Zenklub
- Educational support/incentives
- Discount on airline tickets
- Partnership with pet health insurance
- Access to Arco educational materials for employees' children
- Partnerships for MBA and postgraduate programs