Operations Support Analyst 1

Role Overview

• providing operations support services including record/documentation maintenance, storage & retrieval of records
• account maintenance, imaging and the opening of accounts in coordination with the operations
• Core Team
• Execute Citi’s performance development framework responsibilities for directly managed staff
• Be responsible for Customer Service processing
• Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
• Proactively monitor service standards to improve compliance and the quality of the services provided to customers
• Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness
• Manage and resolve exception matters escalated by internal departments
• Provide process subject matter expertise on changes resulting from business initiatives, technical upgrades or regulatory/compliance required changes
• Ensure the team adheres to the unit policies and procedures and Citi standards
• Manage accurate and relevant MIS and review data for trends in team performance
• Journal entry posting for customer Claim for the funds available in Sundry and unclaimed sundry
• Processing Claim from Depositor Education awareness fund from RBI that had been transferred earlier
• Processing Claim for Deceased accounts basis the existing RBI regulations and policies defined by the bank including the deletion of holder and disbursement to claimant
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advice/letters/notices

Requirements

• at least 3-5 years prior experience in banking operations
• Preferably with knowledge in macro or SQL
• Proven knowledge on India regulatory reporting of Banking and Cards domain
• Versatile knowledge in RBI policies and guidelines
• Familiar with RBI regulation and guidelines, SEBI regulations, NSDL circulars, Tax regulations of India
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Tech Stack

• SQL

Benefits

• health advocates
• confidential counseling
• Paid Parental Leave Policy
• programs and services for physical and mental well-being
• learning and development resources
• generous paid time off packages
• volunteer opportunities