Go Live Management: Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully.
Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform.
Train unit-leadership and other key stakeholders on how to use the M7 platform.
Post-Launch Adoption: Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively.
Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues.
Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

Project Management: You have a strong skillset in project management and can run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks.
Live Problem-Solving: You thrive working with health system leadership to understand each nursing unit and co-develop optimal configuration in the M7 platform.
Clear Communication: You communicate proactively and with clarity — both with customers and internally.
Coaching and Relationship Building: You enjoy teaching people new technology in an approachable manner and building collaborative relationships with customers during Go Lives and ongoing support.
Product Mastery: You invest in building deep knowledge of the M7 platform and are always looking for ways to contribute to the team's ways of working — whether through improving playbooks, sharing what you're learning, or helping teammates level up.
Travel: You enjoy traveling to provide in-person support.

Operations Lead

Key skills