Customer Success Manager – Mulesoft
Washington, Illinois, United States of America
Full Time
2 hours ago
$123,100 - $186,300 USD
No H1B
Key skills
CSaaSCustomer Success
About this role
Role Overview
- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
- Drive adoption of MuleSoft features with reps, agents, managers, supervisors, and ops teams.
Requirements
- 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
- MuleSoft Integration Associate and Developer certifications
- 3-4 years experience supporting MuleSoft Anypoint Platform
- Understanding of API lifecycle management (design, deploy, manage, monitor)
- Basic knowledge of REST APIs and API Security
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
- flexible work arrangements