Lead the end-to-end management of the global SME pipeline, including recruiting, screening, qualifying, and onboarding high-caliber Salesforce professionals
Ensure technical accuracy in-region by managing the technical validation of localized items, NDA compliance, and participation tracking
Own and evolve the SME Rewards program to maintain a highly engaged, incentivized global community of technical contributors
Act as the primary point of contact for all exam localization initiatives
Liaise with the Japan team on localization plans
Manage complex timelines, resource forecasting, and market prioritization analysis for all certification localization projects

5+ years experience within program management or content development management
4+ years certification exam program experience preferred
BA or BS in Education, English, Psychology, Business Management, or equivalent work experience
Internal understanding of Salesforce’s product ecosystem and certification processes is highly preferred

Global Certification Content and Strategy Manager

Key skills