About this role
Role Overview
- Act on resolving internal and external requests by handling pending lists, analyzing processes and invoices, and verifying documentation to ensure compliance.
- Provide support across multiple channels, addressing inquiries that require detailed analysis and follow-up actions.
- Respond to customer communications and inquiries.
- Prepare training materials and participate in audits of interactions and processes to ensure quality and efficiency in service delivery.
- Provide continuous support to clients, contributing to workflow optimization and enhancing the user experience.
- Support service delivery to strategic clients such as construction companies, real estate agencies and government entities, ensuring personalized and efficient service.
Requirements
- High school diploma.
- Driver's license (CNH) preferred.
Benefits
- Health insurance
- Private pension plan
- Meal Voucher (VR) and Food Voucher (VA)
- Transportation Voucher
- Christmas hamper
- Birthday day off
- Extended maternity and paternity leave
- Childcare assistance for mothers and fathers
- Wellhub (Gympass) benefit
- Profit Sharing Program (PPR)