Handle the resolution of internal and external requests, managing pending lists, analyzing processes and invoices, and verifying documentation to ensure compliance.
Provide support through multiple channels, handling requests that require detailed analysis and follow-up actions.
Respond to customer inquiries and complaints.
Prepare training materials and participate in audits of service interactions and processes to ensure quality and efficiency in service delivery.
Provide ongoing support to clients, contributing to process optimization and improving the user experience.
Provide support for servicing strategic clients, such as construction firms, real estate agencies, and government bodies, ensuring personalized and efficient service.

Administrative Assistant – PCD

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