Support the evolution of the area's operational processes, contributing to the update of procedures and the implementation of improvements.
Work in partnership with internal teams and the BPO partner, ensuring alignment in process changes and the quality of operational routines.
Support change management for the area's processes, ensuring alignment among stakeholders during adjustments and the implementation of new solutions.
Contribute to the design, review and update of processes in partnership with internal areas and other stakeholders.
Update internal documents, workflows and operational procedures whenever process changes occur.
Support continuous improvement initiatives aimed at increasing the efficiency of operational routines.
Keep the BPO partner informed about processes and coordinate training, communication and quality actions for the operation.
Participate in the implementation of solutions and improvements, helping to minimize impacts on operational routines.
Support quality monitoring activities and the operation's training routines.

Bachelor's degree preferred in Business Administration, Social Communication or related fields.
Experience in process-related activities, operations or administrative support.
Basic knowledge of Excel, Word and PowerPoint.
Familiarity with ERPs.
Basic understanding of process mapping and process design.
Knowledge of quality monitoring routines and support for training in BKO operations (advantage).

Meal allowance
Food allowance
Medical and dental coverage
Pharmacy assistance
Optical assistance (vision care)
Life insurance
"Equilíbrio" program promoting activities focused on physical, mental, social and financial well-being
Wellhub
Vacation bonus
Day off on your birthday
"Amigo" program offering psychological support
Extended maternity leave (180 days)
Paternity leave (20 days)
Childcare assistance
Lactation room
Profit sharing
Private pension plan
Education support (tuition assistance)
Credit cooperative

Operational Process Analyst, Junior

Key skills