Branch Sales Manager

Role Overview

• Communicate the Company’s vision and strategies to all team members.
• Establish and communicate division goals and objectives.
• Manage financial goals.
• Use analytics to assess ways to improve financial position.
• Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.
• Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director.
• Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met.
• Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
• Delegates tasks and responsibilities to appropriate team members.
• Maintain the Advance America appearance standards and maintenance requirements for the branch.
• Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts.
• Work with DDO, Field Marketing Manager, and Corporate Marketing to maintain on-going marketing campaigns for the branch.
• Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership.
• Responsible for growth and development as well as recruiting, coaching, evaluating branch team.
• Provide Leadership on sales, coaching and development of team and overall profitability and growth.
• Collaborate with Division Director to help build a healthy, strong, future-facing branch.
• Build strong relationships with current and prospective customers, in person, in the market and over the phone.
• Monitor and measure customer satisfaction.
• Take the lead on case management for delinquent accounts.
• Work with DDO to ensure that all federal, state, and local laws are followed including company best practices and policies.
• Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.
• Provide training and guidance in all aspects of operations, marketing and customer experience.
• Teach and validate understanding of Customer Choice
• One Company/One Customer and the overall Omni channel experience.
• Instruct the branch on company procedures, policies, practices, and computer systems.
• Assist the DDO with implementation of new or changed procedures, policies, products, or programs.
• Lead by example in a hands-on and approachable manner.
• Recognize and develop skills/abilities of assigned branch in order to meet branch, division, and Company objectives.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Two years of prior management experience preferred.
• Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures.
• Equivalent operational and/or leadership experience may be considered in lieu of requirements.
• Management experience with exemplary results solving customer and operational issues, as well as successful P&L management.
• 2 years of leadership experience, including sales leadership.
• Ability to coach and develop others.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships at all levels of the organization, both internally and externally.
• Strong working knowledge of Microsoft Word and Excel is required.

Benefits

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks