Manager – Sales Operations

Role Overview

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers.
• Work with the sales and large practice networks with attending business reviews, supporting the sales coordination with data and analytics, and manage projects for process improvement, communication and innovation.
• Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development.
• Liaise between the GPOconnect team and sales to identify/quantify case trends and improve any potential process gaps.
• Lead cross functional workstreams to execute integrated growth strategy and tactics.
• Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas.
• Enhance/develop tools to identify growth and contract pull through opportunities for “House Accounts.”
• Analyze, prioritize, and transition ad hoc reporting requests from various data teams.
• Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and QBR decks.
• Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch.
• Liaise between commercial excellence and sales teams to streamline communication on and upkeep of SalesForce assignments, sales dashboards, and sales campaigns.

Requirements

• Requires broad training in fields such as sales, marketing, pharmacy science, or similar vocations generally obtained through completion of a 4-year bachelor's degree program.
• Normally requires 5+ years' experience in business development, strategic consulting or other analytical work.
• Experience with an emphasis on operational processes to drive sales is preferred.
• Healthcare marketing, business development, and account-based sales experience required.
• MBA or other related graduate-level degree is preferred.
• Experience in building and maintaining customer profiles.
• Demonstrated experience acting as strategic thought partner to teams.
• Experience working in a highly matrixed environment and standing out as a successful collaborator.
• Demonstrated ability to organize and lead complex projects across multiple teams.
• Ability to analyze and improve sales processes and tools, to include proposals.
• Experience in analyzing buyer behaviors to capitalize on selling opportunities.
• Experience in developing effective metrics for sales operations success.
• Customer contracting and compliance requirements a plus.
• Customer procurement strategy experience a plus.
• Proven track record in a role with monthly and quarterly demand generation and revenue targets.
• Proficient with computer solutions like Salesforce, SmartSheet, and Microsoft Suite.
• Advanced skills and training with demonstrated competency in Microsoft Excel.

Benefits

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities