Provide centralized, frontline human resources support within the HR Service Center.
Serve as a primary point of contact for caregivers and leaders.
Support a high‑volume, tiered HR service delivery model.
Manage HR inquiries and transactions across the caregiver lifecycle.
Ensure accurate, timely, and consistent resolution of HR cases.
Process HR transactions and maintain data integrity across HR systems.
Adhere to standardized workflows, service level agreements (SLAs), and compliance requirements.
Capture, document, and diagnose HR service needs to ensure complete and timely case resolution.
Collaborate with cross‑functional HR partners to resolve inquiries efficiently.
Import, index, and review documentation in accordance with established standards.

Bachelor's degree in human resources or business-related field required.
Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
Working knowledge of HR policies, procedures, and caregiver employment practices.
Strong customer service orientation with the ability to manage frequent and varied inquiries.
High level of attention to detail with strong data accuracy and documentation skills.
Ability to handle confidential and sensitive information with discretion and professionalism.
Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
ServiceNow experience preferred.
Strong written and verbal communication skills.
Ability to follow standardized workflows while exercising appropriate judgment.
Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.

HR Service Center Specialist

Key skills