HR Operations Specialist

Role Overview

• Serve as the trusted first point of contact for teammates, providing clear guidance on HR questions and ensuring every interaction reflects our UA service standards and delivers a positive experience.
• Own and execute end‑to‑end HR processes across the full employment lifecycle—from onboarding and offboarding to benefits, payroll coordination, and leave administration.
• Process benefit enrollments, allowances, and country‑specific requirements with accuracy and speed, ensuring teammates receive timely and correct documentation.
• Communicate HR updates and changes confidently to teammates and external partners, ensuring smooth transitions and full compliance.
• Deliver exceptional support through the AskHR ticketing system, resolving inquiries efficiently with a strong “first‑time‑right” mindset.
• Prepare and input all teammate changes into payroll systems with precision, safeguarding data accuracy and compliance.
• Maintain high‑quality personnel data in our global HRIS and collaborate with vendors to ensure seamless processing.
• Lead the development, rollout, and continuous improvement of HR policies, country handbooks, and procedures that align with local legislation and best practices.
• Keep personnel files up to date, conduct regular audits, and ensure full GDPR compliance.
• Contribute to or lead projects focused on improving, automating, and simplifying HR processes and documentation.
• Identify opportunities to elevate operational excellence, enhance data quality, and introduce smarter, more efficient ways of working.

Requirements

• Minimum of 3 years’ experience in an HR Operations role supporting Germany.
• Hands‑on payroll submission experience is essential; prior experience working with ADP is strongly preferred.
• Experience in Retail and familiarity with Austrian HR practices are a plus.
• Fluency in business English and German.
• Strong customer‑service mindset, with the ability to respond quickly to teammate needs and use feedback to enhance service delivery.
• Highly organized and detail‑oriented, able to balance daily tasks with longer‑term projects through effective prioritization.
• Exceptional attention to detail, ensuring accuracy and consistency in all work.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Collaborative team player who communicates openly, listens actively, and builds strong working relationships.
• Excellent written and verbal communication skills across all levels of the organization.
• Positive and proactive approach to challenging existing processes, always seeking opportunities to improve data quality and operational workflows.
• Solution‑oriented mindset with strong follow‑through, able to identify issues early and drive them to resolution.

Benefits

• Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
• Under Armour Merchandise Discounts
• Health & fitness benefits, discounts and resources
• We offer teammates across the country programs to promote physical activity and overall well-being.
• 38 hour working week (fulltime)
• 28 days holiday
• Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living, Balance for mental health and wellbeing etc
• Human Performance Institute (Gym) on site