GIS Engineer – Operations Systems Support

Role Overview

• Delivery of standard administrative support activities including troubleshooting and resolution of GIS application issues
• Troubleshooting and resolution of integration/interface issues across enterprise solutions (GIS / NMS / SAP‑ARM / Mobile / SynerGEE, etc.)
• Troubleshooting and resolution of GIS data quality issues
• Completion of third‑party dataset loads and refreshes (e.g. OSI dataset refresh)
• Coordination of system outages, site switches and upgrades
• After‑hours system testing and verification of the application post‑system outage
• Delivery of standard end‑user support activities including operation of support/helpdesk facilities for the GIS user community
• Creation and publication of GIS training material and job aids
• Provision of GIS end‑user training for the Central Network Mapping team
• Delivery of standard business support activities including delivery of data reporting and spatial analytics as requested by the business
• Delivery of SynerGEE data model extracts
• Support to Central Network Mapping in the delivery of data extracts to third parties (e.g. DBYD, SIRO, EirGrid)
• Delivery of a solution that meets the changing needs of the business
• Documentation and functional specification of system change requests
• Development and implementation of system change requests
• End‑to‑end functional testing, verification and troubleshooting of the GIS application suite arising from system changes, integrations or infrastructure patching
• Risk management of IT changes impacting the solution and services
• Staying abreast of best‑practice developments in enterprise GIS solutions
• Supporting the delivery of new projects required to meet the strategic objectives of the DMSO
• Engagement with internal service providers and service consumers of the GIS solution
• Vendor engagement with third‑party service providers to log, track and resolve system issues
• Development of a strong safety, quality, environmental and performance culture within the GIS team

Requirements

• Minimum of 5 years relevant experience
• Either a 3rd level qualification or equivalent work experience
• Experience in the use, administration and troubleshooting of enterprise GIS solutions
• Experience of Oracle RDBMS and PL/SQL coding and development
• Strong IT technical background
• Excellent interpersonal, communication and report‑writing skills to manage a diverse range of stakeholders
• Strong work ethic with a clear focus on delivery to ESB Networks’ safety, time, quality and cost objectives
• Demonstrated ability to meet deadlines and manage multiple priorities
• Self‑starter with the ability to manage own work and support others within a project team
• Ability to technically mentor junior team members
• Flexible approach to work, particularly where required to deliver excellent customer service
• Strong interpersonal skills
• Excellent communication and report‑writing skills

Tech Stack

• Oracle
• RDBMS
• SQL

Benefits

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted