Import Export Manager

Role Overview

• The Import Export Manager oversees international trade operations, including import, export, bonded warehouse management, and duty drawback programs.
• Ensures full customs compliance while optimizing duties, taxes, and trade-related costs through effective use of bonded warehousing and duty drawback benefits.
• Plan, manage, and monitor all import and export activities.
• Ensure compliance with international trade laws, customs regulations, and company policies.
• Prepare, review, and maintain import/export documentation (commercial invoices, packing lists, bills of lading, certificates of origin, etc.).
• Coordinate with freight forwarders, shipping lines, customs brokers, and regulatory authorities.
• Track shipments and resolve delays, damages, shortages, or documentation discrepancies.
• Accurately Maintain Advanced Shipping Notice (ASN) and ETA in ERP.
• Oversee bonded warehouse operations in compliance with customs regulations.
• Manage admission, storage, transfer, and ex-bond clearance of goods.
• Maintain accurate bonded inventory records and reconciliation with customs systems.
• Coordinate customs inspections, audits, and stock verification.
• Monitor bonded warehouse licenses, permits, and renewals.
• Manage duty drawback programs for eligible imported and re-exported goods.
• Prepare, file, and track duty drawback claims in accordance with customs regulations.
• Coordinate with customs brokers and authorities to ensure timely approval and recovery of duties.
• Maintain accurate records to support drawback claims, audits, and compliance reviews.
• Analyze import/export flows to maximize duty savings and cost optimization opportunities.
• Prepare compliance reports, KPIs, and management dashboards.
• Collaborate with Finance to model and validate landed costs, product cost drivers, and tariff exposure to support pricing and margin optimization.
• Support internal and external customs audits.
• Collaborate with sales, procurement, finance, and warehouse teams.
• Negotiate contracts and rates with logistics, customs, and warehousing partners.
• Train internal teams on bonded warehouse and duty drawback procedures.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field
• Proven experience in import/export operations, bonded warehouse management, and duty drawback
• Strong knowledge of customs procedures, HS classification, bonded warehousing, and Incoterms
• Familiarity with ERP, WMS, and customs/trade compliance systems
• Excellent analytical, documentation, and communication skills
• Certification in customs, international trade, or trade compliance
• Experience handling customs audits and drawback validations
• Ability to manage multi-country trade operations

Tech Stack

• ERP

Benefits

• Medical, Dental and Vision
• Company Paid Life Insurance
• Flexible Spending Account
• 401(k) with a 6% match (4% vested immediately, remaining 2% vested over a four-year period)
• Generous Paid Time Off
• 8 Sick Days per year, with rollover
• 12 Holidays, plus two Floating Holidays per year
• Paid Parental Leave
• Hybrid Work Schedule
• Dog Friendly Workplace
• Tuition Assistance Program
• Adoption/Infertility Benefits
• Wellness Programs, including a Gym Subsidy
• Generous Product Discounts