Product Manager

Role Overview

• Own the end-to-end development of product features that improve member follow-through from personalized recommendations to taking action and staying engaged with support.
• Define problem statements, hypotheses, and success metrics by synthesizing member feedback, clinical and customer input, usage data, and market research.
• Lead the creation of product briefs, requirements, user stories, and acceptance criteria that tie back to clear goals and enable high-quality delivery.
• Partner with Design and Engineering to drive discovery and delivery, including leading design reviews, planning sessions, and sprint ceremonies.
• Own a prioritized backlog and quarterly roadmap for your feature area, making trade-offs between impact, effort, risk, and dependencies.
• Define instrumentation needs and partner with Data to analyze funnels and performance, using insights to drive iteration decisions, including experiments (A/B tests, pilots).
• Lead or partner on user research (interviews, usability testing, concept tests) and translate learnings into actionable product improvements.
• Drive cross-functional launch planning for new features and enhancements, partnering with Marketing, Customer Success, Clinical, and Operations to ensure internal readiness, clear communication, and post-launch monitoring.
• Create and maintain decision-driving documentation, such as product briefs, PRDs, FAQs, internal enablement materials, release notes, and post-launch readouts.
• Ensure quality and safety by incorporating accessibility, privacy, security, and clinical quality considerations, proactively partnering with clinical and compliance teams where needed.
• Stay current on the mental health and digital health landscape and bring competitive insights into roadmap prioritization.

Requirements

• 2–3 years of product management experience (or equivalent product ownership experience) building and shipping digital products end-to-end.
• Demonstrated ability to drive measurable outcomes by defining success metrics, prioritizing effectively, and iterating based on data and user insights.
• Strong analytical skills and comfort working with data to inform decisions; experience with spreadsheets and product analytics tools required; SQL is a plus.
• AI literacy: comfortable working with AI-enabled product experiences, including understanding limitations, defining quality expectations, and iterating using data and user feedback.
• Experience writing clear product requirements, user stories, and acceptance criteria that tie back to user needs and business goals.
• Familiarity with agile development practices (sprints, standups, retrospectives) and modern product tools (e.g., Jira, Figma, analytics platforms).
• Excellent written and verbal communication skills; able to distill complex topics into clear narratives tailored to different audiences.
• Empathy for people seeking mental health support and sensitivity to diverse backgrounds and lived experiences.
• Collaborative teammate who builds strong relationships cross-functionally and is comfortable giving and receiving feedback.
• Highly organized with strong attention to detail; able to manage multiple workstreams, follow through on commitments, and keep teams moving in a fast-paced environment.
• Comfortable with ambiguity and change; curious, resourceful, and motivated to learn.
• Bias toward action and ownership; proactively identifies opportunities and drives progress.
• Bachelor’s degree or equivalent practical experience in a relevant field.

Tech Stack

• SQL

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement