Review weekly and day-of calendars and take action to optimize staff utilization (scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, directly outreach to patients where needed)
Provide administrative support to the team, such as monitoring and responding to Teams chats with staff for incoming clinician scheduling requests or confirming Doxy capability with members
Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
Assist with onboarding duties for new hires on team, particularly in optimizing schedules to allow for training opportunities and visit ramping
Coordinate scheduling updates between field based clinical team members and centralized scheduling team members.
May call patients directly to book, reschedule or confirm visits.
Perform other job-related duties as assigned.

Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or home health environment
Prior experience in the healthcare industry, e.g., healthcare management, managed care, and/or home health environment is preferred
Prior experience analyzing performance and productivity metrics required
Microsoft Excel and Salesforce experience is preferred
Proven accountability for performance outcomes and exceptional organization skills
Ability to multi-task and manage a large volume of concurrent priorities
Demonstrated verbal, written, and visual communication skills.
This position is remote but may require 25% travel within their given market.

Comprehensive Benefits
Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

Bilingual Market Admin Coordinator

Key skills