About this role

Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate
Creates, builds and maintains positive business relationships with existing and assigned Cleanroom customers
Ensures world class customer service
Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans
Analyzes reports and presents during operating reviews the status of new and lost business
Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts
Resolves account issues with regard to delivery, installation, credit and collections matters
Builds strong relationships with the market center operations teams and corporate support staff

Bachelor's Degree in Business is preferred
3+ years’ account management experience
Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction
Excellent Verbal and Written communication skills
Strong analytical, problem solving and conflict resolution with strong ability to anticipate and mitigate contract-threatening matters
Excellent working knowledge of MS Office including: Word, Excel and PowerPoint
Ability to navigate SalesForce.com

Cleanroom Key Account Manager – East Coast

Key skills