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IT Support Specialist at Binance | JobVerse
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IT Support Specialist
Binance
Remote
Website
LinkedIn
IT Support Specialist
Malta
Full Time
3 hours ago
No H1B
Apply Now
Key skills
iOS
MacOS
Okta
Active Directory
Atlassian
Jira
Confluence
Communication
About this role
Role Overview
Act as the
first point of contact
for Service Requests related to hardware, software, applications, and network issues
Troubleshoot and resolve incidents using available tools and best practices
Escalate and route incidents to appropriate teams when necessary while retaining ownership
Ensure incidents and service requests are resolved within agreed service levels
Maintain a strong
security-first mindset
in all support activities
Assist in defining and improving IT operating procedures and documentation
Contribute to internal knowledge-sharing platforms and documentation updates
Monitor systems and services, identifying trends and potential problem areas
Support IT Operations initiatives across multiple departments
Collaborate effectively with cross-functional teams to ensure seamless IT service delivery
Requirements
Bachelor’s Degree in Computer Science, Information Systems, or a related field
Strong hands-on experience with
macOS (OSX) and iOS devices
Proven experience managing:
Google Workspace (Google Admin)
Okta
Atlassian Suite (Jira, Confluence, etc.)
Solid understanding of networking fundamentals:
DHCP, LAN/WAN
Active Directory / Access Points
IPSec VPN
Network monitoring & security principles
Strong troubleshooting and analytical skills
Excellent communication skills in English
Tech Stack
iOS
MacOS
Benefits
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Apply Now
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