Technical Support Specialist

Role Overview

• Taking phone calls and chats from technicians and business partners
• Assisting with resolving issues related to installation/change service orders
• Analyzing problems and removing obstacles for customer experience
• Maintaining data integrity of inventory systems
• Partnering with business units to maintain network information
• Responding to various Service queues to meet objectives and SLA agreements
• Handling customer record assignments for fiber orders
• Maintaining detailed records of actions taken on orders
• Participating in specialized task or focus groups

Requirements

• MUST RESIDE IN MISSOURI
• High School Diploma/GED or equivalent experience
• Vocational training in a related field
• One to two years of telecommunications experience
• Fluent skills in Excel including building spreadsheets and using macros
• Experience working with construction prints, cut sheets, cable schematics
• Working knowledge of technical requirements such as FTTP, Data, VOIP
• Strong analytical and problem-solving skills
• Ability to work various shifts, including weekends and holidays

Tech Stack

• VoIP

Benefits

• Competitive compensation
• Comprehensive benefits including health insurance and 401K plan
• Paid time off programs promoting wellness
• Flexible work arrangements