Act as the subject matter expert for the product area(s) that they are focused on
Work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer
Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise
Develop and maintain complex product documentation, in partnership with product management and engineering
Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
Provide mentorship for new hires
Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics

8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
Knowledge of Higher Education ERPs
PeopleSoft, Banner, Colleague, and Workday
Excellent client-facing and internal communication skills (written and oral)
Knowledge of implementing and configuring payment software preferred
Experience in training software end users for both functional and technical minded customers
Understanding of credit card and ACH processing
Ability to travel up to 15% to client sites and for internal meetings

Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start
Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Senior Implementation Consultant

Key skills