Independently and timely manage all aspects of the most complex, high-value claims
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel
Develop and persuasively articulate complex coverage, liability and damage assessments
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up-to-date claims metrics

5+ years general liability claim handling experience
Consultant: Experience with commercial general liability claims
Specialist: Experience with environmental or other latent injury claims or claims under affirmative pollution coverages
Experience in handling affirmative/defensive risk transfer; including additional insured tenders
Strong to Excellent verbal and written communication skills
Strong to Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities
Proven track record of effective negotiations/settlement of high-value general liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Proficiency handling litigated claims
Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.

Claims Consultant – Environmental

Key skills